At Crazy Saman, we are committed to providing our customers with the best possible shopping experience. As a trusted name for Best Electronic Components in Delhi, we take great care in the quality, packaging, and delivery of every order. However, in the rare event that a product arrives damaged, broken, defective, incorrect, or otherwise disputed, the following policy will apply. Please read it carefully before making a claim.

Terms & Conditions

  1. Unboxing Video Mandatory: A complete and clear unboxing video must be recorded while opening the parcel. Claims submitted without a valid unboxing video will not be accepted under any circumstances.
  2. Clear Photo Proof Required: In addition to the video, clear close-up photographs of the damaged or defective part of the product must also be provided.
  3. 7-Day Reporting Window: Any complaint regarding a damaged, broken, defective, incorrect, or disputed product must be reported to us within 7 days of delivery.
  4. No Claims After Deadline: Complaints received after the 7-day window will not be eligible for any exchange or refund.
  5. Incomplete Proof Voids the Claim: Claims submitted without both video and photo proof will be considered invalid and will not be processed.
  6. Resolution Process: Once we receive complete details — order number, unboxing video, and photos — our team will review the claim and provide an appropriate resolution (exchange or refund).
  7. Refund Timeline: Approved refunds will be processed within the applicable number of business days, depending on your original payment method (bank transfer/UPI/card).

Our Commitment

Crazy Saman is committed to maintaining transparency and trust with every customer. We kindly request all customers to inspect their order carefully upon delivery and to contact us promptly — with the required video and photo proof — within the specified timeframe in case of any issue. This helps us resolve your concern quickly and efficiently.

For any assistance or further information, please reach out to our customer support team.

— Team Crazy Saman